Shipping

Shipping Policy

Thank you for visiting and shopping at GlowbackLED®. We try our best to create an easy and positive shopping experience. Following are terms and conditions that constitute to our Shipping Policy.

 

Shipment Processing time

All standard orders are processed within 1-2 business days. Orders are not shipped or delivered on holidays or weekends. Shipping operations take place Monday through Friday.

The express shipping cut-off time is 12PM EST. Orders placed after 12PM EST will be processed the next business day.

If we are experiencing a high volume of order, shipments may be delayed a few days. Please plan for addition days in transit for delivery. If there will be a significant delay in shipment of your order our customer service specialists will contact, you via email or phone.

**Shipping time varies on customized extrusions and LED Panels.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Orders over $200 include FREE Fedex Ground Shipping. Exclusion applies on special order or over-sized items.

Shipping rates include: Fedex Ground, Fedex 2Day, Fedex Express Saver, Fedex Standard Overnight, and Fedex Priority Overnight.

Shipping oversize charges are calculated and quoted with a customer service representative. Customers will be responsible for oversize charges. For quotes on oversize orders please contact info@bluegateinc.com

 

Signature Required Policy

To insure that our items are delivered and received safely, a signature at the time of delivery will be required on any orders of $500 or more.

Customers may choose to waive the signature requirement per order, but it must be done before your item ships out. To do this, you will need to complete and sign a release form, prior to your shipment leaving our warehouse. You should be aware that if you choose this option that you are releasing GlowbackLED® and the carrier from any responsibility for the package once it is dropped off at your door. For waivers please contact info@bluegateinc.com

Important Note: Signature Requirements cannot be removed once the item is in transit. If you do not waive the signature prior to the order’s departure, then you will be responsible for all shipping fees in the return and reshipment of your item.

 

Damages in Transit or Issues with Order

Upon delivery, please inspect ALL merchandise and packaging thoroughly (PRIOR TO INSTALLATION, CUTTING, OR ANY MODIFICATION). It is the buyer's responsibility to analyze all components for correctness and any signs of damage. If any component is damaged upon arrival the buyer has 48 hours after receiving the package to report it. In the rare event that a mistake was made, the buyer has 10 days to file a claim. Any claims submitted after this 10 day period will not be processed. Modified products are not eligible for a replacement/refund.

 

Additional Information

We primarily ship Fedex. Certain customized orders do require freight shipment. If your order requires a freight shipment, we will contact you to arrange delivery.

We currently do not ship internationally. We do allow for exemptions which are determined on quantity purchased. Please contact sales@bluegateinc.com for international inquires.

We do NOT ship to PO boxes.

For any other questions or concerns please contact us at info@bluegateinc.com

M-F | 9AM-5PM | EST
1-800-679-4902
info@bluegateinc.com